Full Name
Srinivasan Narayanasamy
Job Title
Technical Support Engineer
Company
Micro Focus
Speaker Bio
Srinivasan is an established support expert with a total industry experience of 20+ years while with Micro Focus for 14 years. He has been supporting various ITOM products such as OpsB Suite, Classic OBM, OA and Management Pack.
As a tenured engineer, he has handled many an escalations, established a collaborative effort between Technical Support and CPE/R&D teams. As a focal point of contact for any type of escalations, walk up queries and answering questions in the team PDL, support forums is a noteworthy reputation he has built over the years.
With the OBM suite of products, in addition to assisting peer engineers plus BAU, he has taken up training and setting up the infrastructure for demo and test as well.
As a tenured engineer, he has handled many an escalations, established a collaborative effort between Technical Support and CPE/R&D teams. As a focal point of contact for any type of escalations, walk up queries and answering questions in the team PDL, support forums is a noteworthy reputation he has built over the years.
With the OBM suite of products, in addition to assisting peer engineers plus BAU, he has taken up training and setting up the infrastructure for demo and test as well.
Speaking At
