Please watch our recently held three series webinar Watch On Demand
Join the series to learn more about the Dexterity of Enterprise Service Management in an open and engaging roundtable discussion conceptualised and hosted by Micro Focus India, to discover the huge transformational opportunities that can be unleashed by embracing agile ITSM practices that help organisations deliver automated services with rapid and measurable outcomes and elevate the benchmark for user experience.
The roundtable will cover various aspects of IT Service Management
- Key challenges for IT Operations management in Health Sector, especially in the wake of the pandemic.
- Best practices for unburdening service desk agents by resolving issues faster with automation.
- Simplifying processes to making it easier for employees to request support from a common service catalog with self-service powered by machine learning.
- Establishing well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset, configuration, and service level management.