Elevate the Dexterity in Smart Service Management

Join Our Webinar Series


With the rise in experience economy, today’s customers expect outstanding services with rapid responses. The Manufacturing sector is no exception; in fact, it is a major driver for boosting the economy in the current business climate. However, the challenges of rising wages, tighter regulations, and trade wars can create havoc resulting in decreased profitability and low quality production. To overcome these, companies need to embrace and leverage the opportunities that can help improve production output and enhance internal operations.

We invite you for a roundtable series, which will be moderated by industry stalwart CIOs with diverse experiences across the Manufacturing sector. As the true risk bearers for their organisations, they analysed the nascent technologies of their era—from its features, cost, support, and scalability perspective and leveraged it to best suit their organisations objective. They have been playing the key role of a potter in shaping the Manufacturing industry landscape through their valuable feedback in product management, developing R&D teams, and building robust products of tomorrow.

Join the series to learn more about the Dexterity of Enterprise Service Management in an open and engaging roundtable discussion conceptualised and hosted by Micro Focus India, to discover the huge transformational opportunities that can be unleashed by embracing agile ITSM practices that help organisations deliver automated services with rapid and measurable outcomes and elevate the benchmark for user experience.


 The roundtable will cover various aspects of IT Service Management

  • Key challenges for IT Operations management in Health Sector, especially in the wake of the pandemic.
  • Best practices for unburdening service desk agents by resolving issues faster with automation.
  • Simplifying processes to making it easier for employees to request support from a common service catalog with self-service powered by machine learning.
  • Establishing well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset, configuration, and service level management.

We look forward to your presence and participation!

Upcoming Sessions

Dexterity in ESM Manufacturing



29 September, 2021 (Wednesday)

11:00 - 12:00 PM IST

Past Session

Dexterity in ESM IT/ ITES



22 September, 2021 (Wednesday)

11:00 - 12:00 PM IST

Dexterity in ESM - Pharma



15 September, 2021 (Wednesday)

11:00 - 12:00 PM IST

Kindly fill in below details to register

Please use your official business email address
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About The Speakers

Mr Vijay Sethi 

 former CIO of HERO MOTO Corp

Kaustubh Patki

 Marketing Head India, Micro Focus

Karthik N 

 Sales Head ITOM India, Micro Focus

  Mr Vijay is a reputed in CIO Community and is hands-on experience in various facets of IT and New age technology.  Mr Vijay Sethi is a technology and sustainability evangelist with more than 30 years of experience in leading global organizations including Hero MotoCorp, Ranbaxy and Tata Consultancy Services

A huge proponent of digital technologies like Cloud, Mobility, Artificial Intelligence, RPA, AR, VR, he is rated among India’s Best IT leaders, over the years he has won several prestigious recognitions including CIO of the year many times, CIO Hall of Fame, Super League CIO, Champion CIO, Global CIO, Global CIO Hall of fame, Most Influential CIO, Innovative CIO, Most Respected CIO, Eminent CIO of India, and Digital Icon of India.