Join Our Webinar Series

Greetings!
Micro Focus invites you for the virtual workshop on Enterprise Service Management "Simplify Work & Bolster Productivity With ESM". During this series, we will be covering –

• How to manage remote working efficiently with fewer resources
• Working with voluminous loads of ticketing data
• Responding with speedy resolution of issues
• Empowering employees to be self-service oriented

Enterprises are well aware and accustomed to IT service management (ITSM) practices, which provide a standardized approach to delivering IT services to their end-users. These practices help in the most efficient and appropriate allocation of people, processes, and technologies to meet organizational goals.

However, non-IT departments like HR, legal, finance, admin, and others, still lack end-to-end automation and rely mostly on conventional methods (phone calls, emails, or spreadsheets to track and meet employees’ requests). Naturally, the service delivery in these departments are not at par with IT.

Join us on the series to know how ESM functionality can bring non-IT departments at par with other IT enabled divisions to give customers holistic experience