Jun Hao Wong is a seasoned IT operations and service management specialist with more than 20 years of experience helping organizations modernize and optimize their IT operations. As a Solution Consultant at OpenText, he advises enterprises across Southeast Asia on leveraging AIOps, observability, service management, and disaster recovery automation to improve operational resilience and business continuity. Jun Hao has led numerous enterprise transformation initiatives, enabling organizations to reduce downtime, accelerate incident resolution, and automate recovery processes through AI-driven operations management solutions.