10:30-11:00 

Welcome refreshments & networking  

11:00-11:15

Introduction 

11:15-11:45

Journey from ITSM to ESM- Service management for everyone 

11:45-12:15

Micro Focus SMAX demonstration 

12:15-12:45

Customer success story insights

12:45-13:30

Lunch & networking 

13:30-14:00

Workshop: How to use machine learning effectively

14:00-14:30

Workshop: How to benefit from AI technology 

14:30-15:00

Path to Micro Focus SMAX

15:00-15:15

Refreshments & networking 

15:15-15:45

The future is SMAX (product roadmap)

15:45-16:00

Q&A 

16:00

Close