What is your Hybrid IT reality?
Adopting new technologies requires IT teams to evaluate their current challenges, be honest about organizational readiness, and align technologies with needs.
1. Complete our Hybrid IT maturity assessment.
2. Receive your Hybrid IT maturity report to gain preliminary insights into your organization readiness.
3. Qualify for the opportunity to receive a complimentary IT health check!
and Automation Maturity Assessment
This assessment contains questions that will help you understand where your company stands in terms of Service Management and Automation Maturity in the areas of: incident, problem, change, and knowledge management, self service, enterprise service management and auto remediation/fulfillment.
This assessment contains questions that will help you understand where your company stands in terms of AIOps Maturity in the areas of: hybrid infrastructure management, application performance management, consolidated event management, service analytics, automatic remediation and business related dashboards.
What you'll get
Level up your Hybrid IT management with ML/AI
The intense pressure on IT teams to manage their complex hybrid environments—and deliver connected, automated, informed experiences to every employee—is exacerbated in today’s global crisis. Ensuring business continuity requires high-speed business change. Automation, coupled with faster application delivery, is critical in managing workforce productivity and well-being. And we can help you quickly adapt to this new IT reality.
In our two-part webinar series, we’ll share best practices on how you can keep services flowing, monitor applications, and resolve issues—all with new speed and insight. Fast-track your IT operations transformation with machine learning and AIOps capabilities. Watch them On Demand now!
Automating Service Management, the Smart Way
With the recent shock to the economy, the pressure to cut costs has skyrocketed. Service desks, notable for their many manual processes, are the logical first step in your productivity-boosting automation journey.
In this webinar, you’ll learn what is possible when you combine self-service, auto remediation, auto fulfillment through API-based automation, and robotic process automation.
Richard is one of IT Operations Management (ITOM) Practice Leads covering Asia Pacific and Japan.
His focus is on IT Service Management where he assists and supports Pre-Sales engineers throughout the region.
He is an IT professional with more than 25 years of experience across multiple IT domains including software development, software maintenance, service desk and desktop support outsourcing.
Transforming the Role of IT with AIOps
By making the shift to AI-based solutions, you will improve productivity, see faster root cause analysis (RCA), prevent problems before your customers are impacted, and drive down Mean Time to Resolve (MTTR)—allowing IT Operations to keep services running smoothly. But if your organization is not ready for new technology, an AIOps initiative will fail to deliver the desired benefits.
In this webinar, you’ll gain a pragmatic approach to preparing your organization for an AIOps-driven future.
Steve Hewett has over 30 years of experience in the IT and Telecom Industry. In his current role as Chief Technologist for Digital eXperience transformation, Steve works with customers as a trusted advisor while they take on a pragmatic journey of transformation to a digital enterprise.
Steve has experience working with large multi-national organisations in traditional as well as modern multi-modal operating models. He has held various roles including the APJ Practice Manager for Service Assurance solutions across the region and is considered a Subject Matter Expert.