For 40+ years, the IT help desk has been the service arm of the organization. But now other departments—HR, legal, marketing, and facilities, for example—want to deliver easily accessible, user-friendly services too. That’s where ESM (Enterprise Service Management) comes in.
Join the ESM Best Practice Workshop
ESM augments the traditional, formulaic processes of ITSM with a more humanistic, variable approach—extending service management tactics to the rest of the enterprise. At this workshop, you’ll learn how to create engaging employee service experiences without breaking the bank. More specifically, you’ll learn how to:
- Implement and reap the benefits of an innovative ESM platform.
- Cut your total cost of ownership with AI and machine learning.
- Reduce the risks of migrating from ITSM to ESM.
- Hear ESM migration insights from exisiting customers.
- Transform your service management with Micro Focus SMAX—the fastest growing ESM platform, according to IDC.
With only 25 spaces available, please book your place early to avoid disappointment- See full Agenda below.
Seats are Limited. Reserve Yours Now.
Where: Villiage Hotel, Capitol Boulevard, Leeds, LS27 0TS
Date: Friday 24th Januaury 2020
Time: 10:30 - 16:00