Micro Focus SMAX Overview

Run enterprise service management Run enterprise service management

  • Extend the value of IT service management into business functions with enterprise service management.
  • Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.
  • Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back office operations.


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Embrace agile ITSM Embrace agile ITSM

  • Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
  • Establish well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration and service level management, and request fulfillment.

Unburden service desk agentsUnburden service desk agents

  • Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.
  • Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
  • Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.

Modernize Service Management in the Digital Age=  WHITE PAPER - Modernize Service Management in the Digital Age

Embrace agile ITSM  ANALYST REPORT - IDC MarketScape


Decrease cost of ITSM Decrease cost of ITSM

  • Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
  • Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
  • Run your service desk on-prem, SaaS or in the cloud with AWS, Microsoft Azure, and Google Cloud.

Simplify service desk use Simplify service desk use

  • Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.
  • Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
  • A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.

Case Studies

Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency.

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SMAX provides engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.

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SMAX AI and machine learning enables a more efficient and engaging ITSM experience for 12,000 users.

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Video Resources

Service Management Automation

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Success Stories