Micro Focus SMAX Overview
Run enterprise service management
- Extend the value of IT service management into business functions with enterprise service management.
- Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.
- Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back office operations.
VIDEO - SMAX and ESM - An overview
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Embrace agile ITSM
- Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
- Establish well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration and service level management, and request fulfillment.
Unburden service desk agents
- Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.
- Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
- Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.
Decrease cost of ITSM
- Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
- Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
- Run your service desk on-prem, SaaS or in the cloud with AWS, Microsoft Azure, and Google Cloud.
ANALYST REPORT - RIA Vendor Selection Matrix
Simplify service desk use
- Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.
- Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
- A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.
Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency.
SMAX provides engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.