Deliver Cloud resources to end users faster with Self Service
- Using your Service Management for provisioning hybrid cloud environments
- Provision a VM/DB service in hybrid cloud through self service
- Log a self service ticket via chatbots or Microsoft Teams to request:
o A new IaaS/PaaS instance
o A new PC
o HR system access
- Customer story: How Zurich Airport is reducing MTTR by integrating monitoring and alarm systems with Service Management solution?
Go Digital with RPA & Codeless Apps
Case study – Fire Eye: Extending Service desk capability with RPA
- How business users can create codeless apps in the Service desk without help from IT:
o Office Visitor Management
o Store Audit App
o Return to Work after COVID lockdown
o Emergency Self Report App
- How to manage investments, software licenses, contracts, and other assets for better decision making and cost reduction
Deliver Omni channel experience for users with AI driven Self Service
- How Diebold Nixdorf is leveraging Self Service Portal to capture IT and non-IT requests?
- Make your customers or employees life easier with a simpler way to request IT, HR and business services with the click of a button from a Self-Service Portal or Mobile App.
- Empowering users to self-resolve with natural language search, conversational virtual agents and social collaboration to keep ticket volumes low