Richard Korff
APJ Practice Lead, ITOM
Micro Focus

Automating Service Management, the Smart Way

With the recent shock to the economy, the pressure to cut costs has skyrocketed. Service desks, notable for their many manual processes, are the logical first step in your productivity-boosting automation journey.  

In this webinar, you’ll learn what is possible when you combine self-service, auto remediation, auto fulfillment through API-based automation, and robotic process automation.

 

Steve Hewett
Chief Technologist
Micro Focus

Transforming the Role of IT with AIOps

By making the shift to AI-based solutions, you will improve productivity, see faster root cause analysis (RCA), prevent problems before your customers are impacted, and drive down Mean Time to Resolve (MTTR)—allowing IT Operations to keep services running smoothly. But if your organization is not ready for new technology, an AIOps initiative will fail to deliver the desired benefits. 

In this webinar, you’ll gain a pragmatic approach to preparing your organization for an AIOps-driven future.