Deliver Cloud resources to end users faster with Self Service

  • Using your Service Management for provisioning hybrid cloud environments 
    -  Provision a VM/DB service in hybrid cloud through self service
  • Log a self service ticket via chatbots or Microsoft Teams to request:

            o A new IaaS/PaaS instance
            o A new PC  
            o HR system access  

  • Customer story: How Zurich Airport is reducing MTTR by integrating monitoring and alarm systems with Service Management solution?

Go Digital with RPA & Codeless Apps

Case study – Fire Eye: Extending Service desk capability with RPA

  • How business users can create codeless apps in the Service desk without help from IT:
    o Office Visitor Management
    o Store Audit App
    o Return to Work after COVID lockdown
    o Emergency Self Report App
  • How to manage investments, software licenses, contracts, and other assets for better decision making and cost reduction

Deliver Omni channel experience for users with AI driven Self Service 

  • How Diebold Nixdorf is leveraging Self Service Portal to capture IT and non-IT requests?
  • Make your customers or employees life easier with a simpler way to request IT, HR and business services with the click of a button from a Self-Service Portal or Mobile App.
  • Empowering users to self-resolve with natural language search, conversational virtual agents and social collaboration to keep ticket volumes low