The organization was looking for an easy and secure method of exposing large policy and process documents to stakeholders who were external to the orgnaization’s network. Learn how City Parklands transformed their document management approach with Sharepoint Online with an integration with Content Manager to easily share content and create a secure portal for external shareholders.

Griffith University was facing challenges with information sprawl coming from their Office 365 apps – Teams, Sharepoint, Exchange and Onedrive. Learn how they gained control and governance of their information by implementing Office 365RMBOT, an Office 365 to Content Manager microservice that harnesses the capabilities of the Microsoft Power Automate platform with Content Manager.

Many government agencies grapple with increased cyberthreats, and increased expectations around flexible work. The two most important assets for any organisation are its people and its data, and these are both becoming increasing separated. NSW Crown Solicitor’s Office securely modernised the capturing, finding and management of it’s highly-sensitive and protected information - in the cloud - whilst meeting compliance obligations with the Content Manager Select solution.

Perpetual had an aging TRIM system with multiple integrations that was reaching end of life. Used across the enterprise this system is considered critical as it managed vital records for clients, including trust and mortgage records. Customers, such as large banks, entrust both digital and hardcopy records to Perpetual for safe keeping and the management of funding allocation. Perpetual considered transitioning the system to SharePoint but realised it was not well suited to managing and securing such vital records to the standard they required. They also realised that their organisation did not have the skills and experience required to manage and maintain the system. They sought a partner who could upgrade their system, including working with the Perpetual outsourcers, Fujitsu, and SharePoint support partner Ensyst to upgrade the integrations, and transition them to a highly secure cloud environment and manage the system as a service. iCognition was selected to undertake a ‘lift, shift and upgrade’ of the existing system to the iCognition Cloud, EDRMSaaS. Security was a prime driver and iCognition’s ability to offer an ISO27001 certified services based on IRAP certified infrastructure managed that risk.

Join Citadel IX as they share how they helped 3 successful organisations - CSIRO, Brisbane City and Campbell City Councils - to navigate through the different stages of they secure cloud journey.

This case study presentation will demonstrate how the City of Kingston deployed EzeScan intelligent capture technology to automatically capture, identify, register and action online forms. With native integration with Micro Focus Content Manager, EzeScan has assisted the records team in automatically processing all incoming electronic correspondence. Operators no longer have to manually name, store and action incoming correspondence.

Learn from iCognition customers, Office of the Director of Public Prosecutions NSW and Rous County Council, how these two quite different organisations are addressing key information management principles, including valuing information as an asset, securing information, meeting compliance and privacy obligations, and enhancing productivity and efficiencies. ODPP are addressing it through a principle-based strategic plan that establishes a strong governance framework from which they can develop their information architecture that includes Content Manager, while Rous went from a bespoke underutilised system to an enterprise rollout of Content Manager/RM Solutions system to achieve strategic fit to meet key principles.

Hear how the Port Authority implemented an organisation-wide consolidation of four different versions of content management solutions to achieve a “single source of truth” and eliminated duplicated efforts. Employees now have managed access to business records and in accordance with government regulations.